Call Us:  (091) 535 355

Colonial Buildings, 1-2 Eglinton St, Galway, H91 XWH3.

Common queries answered

Frequently asked Questions

At Uptown Girl Beauty, we know you’re excited to receive your new beauty treats, so we aim to dispatch all in-stock items within 24 hours (Monday–Friday) of receiving your order.

We use An Post for delivery, and most parcels arrive within 1–2 business days anywhere in Ireland. During busy periods (such as Christmas or sale events), delivery may take slightly longer, but we’ll always keep you informed of any delays.

You’ll receive a tracking number once your order ships, so you can follow its journey. Please ensure you provide your mobile number at checkout so we can share delivery updates with you directly.

If you realise after placing your order that your shipping details are incorrect, please contact us as soon as possible at [your contact email]. If your parcel hasn’t yet been dispatched, we’ll do everything we can to update your address before shipping.

Once your order has been sent, we unfortunately can’t change the delivery address, but we’ll help you liaise with An Post if possible to redirect or arrange collection.

For smooth delivery, please double-check your Eircode and contact number before confirming your order.

Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.Tracking your order is simple! All our parcels are shipped via An Post with full tracking details.

Once your order is on its way, you’ll receive a confirmation email and tracking number, allowing you to follow your package on the An Post tracking page or via the An Post mobile app.

Make sure your mobile number is entered correctly at checkout so you receive text updates directly from An Post about your delivery status.

No — your payment details are never stored on our website.

All payments made through Uptown Girl Beauty are processed securely via Stripe, a trusted and GDPR-compliant payment gateway. Stripe encrypts and handles your card information directly, ensuring the highest level of data protection and PCI-DSS compliance.

We value your privacy and security. Uptown Girl Beauty fully complies with GDPR (General Data Protection Regulation) and never saves, shares, or stores your credit or debit card information.

Yes — all our prices include VAT (Value Added Tax) in line with Irish tax regulations.

There are no hidden fees or extra taxes at checkout. The price you see on our website is the final price you’ll pay for your products (plus shipping, if applicable).

At the moment, we only ship within the Republic of Ireland.

We’re a proudly Irish beauty business, and keeping our shipping local ensures fast, affordable, and reliable delivery for our customers.

If you’re based outside Ireland and would love to order from us, please keep an eye on our social media or subscribe to our newsletter — we hope to expand international shipping in the future.

We sincerely apologise for any inconvenience in the meantime.

We do our best to ship all items together in one package for your convenience.

However, if an item in your order is temporarily out of stock or being sourced from a different location, we may send it separately at no extra cost to you. If this happens, we’ll contact you in advance to explain the situation and confirm your preferences.

Rest assured, whether your order arrives in one or two parcels, you’ll receive tracking details for each shipment.

Still need help?

Get in touch with us

Uptown Girl

Colonial Buildings,
1-2 Eglinton Street,
Galway,
H91 XWH3

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With An Post within Ireland

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