Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At Uptown Girl Beauty, we know you’re excited to receive your new beauty treats, so we aim to dispatch all in-stock items within 24 hours (Monday–Friday) of receiving your order.
We use An Post for delivery, and most parcels arrive within 1–2 business days anywhere in Ireland. During busy periods (such as Christmas or sale events), delivery may take slightly longer, but we’ll always keep you informed of any delays.
You’ll receive a tracking number once your order ships, so you can follow its journey. Please ensure you provide your mobile number at checkout so we can share delivery updates with you directly.
If you realise after placing your order that your shipping details are incorrect, please contact us as soon as possible at [your contact email]. If your parcel hasn’t yet been dispatched, we’ll do everything we can to update your address before shipping.
Once your order has been sent, we unfortunately can’t change the delivery address, but we’ll help you liaise with An Post if possible to redirect or arrange collection.
For smooth delivery, please double-check your Eircode and contact number before confirming your order.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.Tracking your order is simple! All our parcels are shipped via An Post with full tracking details.
Once your order is on its way, you’ll receive a confirmation email and tracking number, allowing you to follow your package on the An Post tracking page or via the An Post mobile app.
Make sure your mobile number is entered correctly at checkout so you receive text updates directly from An Post about your delivery status.
No — your payment details are never stored on our website.
All payments made through Uptown Girl Beauty are processed securely via Stripe, a trusted and GDPR-compliant payment gateway. Stripe encrypts and handles your card information directly, ensuring the highest level of data protection and PCI-DSS compliance.
We value your privacy and security. Uptown Girl Beauty fully complies with GDPR (General Data Protection Regulation) and never saves, shares, or stores your credit or debit card information.
Yes — all our prices include VAT (Value Added Tax) in line with Irish tax regulations.
There are no hidden fees or extra taxes at checkout. The price you see on our website is the final price you’ll pay for your products (plus shipping, if applicable).
At the moment, we only ship within the Republic of Ireland.
We’re a proudly Irish beauty business, and keeping our shipping local ensures fast, affordable, and reliable delivery for our customers.
If you’re based outside Ireland and would love to order from us, please keep an eye on our social media or subscribe to our newsletter — we hope to expand international shipping in the future.
We sincerely apologise for any inconvenience in the meantime.
We do our best to ship all items together in one package for your convenience.
However, if an item in your order is temporarily out of stock or being sourced from a different location, we may send it separately at no extra cost to you. If this happens, we’ll contact you in advance to explain the situation and confirm your preferences.
Rest assured, whether your order arrives in one or two parcels, you’ll receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
We want you to absolutely love your Uptown Girl Beauty purchase. However, if you change your mind or need to exchange an item, we’re happy to help.
We accept returns and exchanges on unopened items that are still in their original packaging and condition, provided you have proof of purchase (such as your order confirmation email or till receipt).
You can return your item by calling into our salon in person or posting it back to us (details below). Please note that, for hygiene reasons, we cannot accept returns on opened or used beauty products such as skincare, cosmetics, or brushes.
To ensure a smooth return process, we recommend contacting us first so we can confirm your eligibility and provide guidance on the next steps.
We’re truly sorry if you’ve received the wrong item — this is rare, but we’ll make it right immediately.
Please contact us as soon as possible via phone at (091) 535 355 or email, quoting your order number. We’ll arrange a swift replacement or refund and cover any return shipping costs if applicable.
Your satisfaction is very important to us, and we sincerely apologise for any inconvenience caused.
If your parcel has arrived damaged, we’re so sorry for the inconvenience. Please contact us immediately so we can resolve the issue quickly.
When you get in touch, include the following details:
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Your order number
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A brief description (and photos if possible) of the damage
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Any delivery notes from An Post (for example, where the package was left)
We’ll investigate the matter with our courier partner and arrange a replacement or refund depending on your preference.
Your happiness matters to us — we’ll always do our best to ensure you’re looked after.
Once your return has been authorised by our team, you can either:
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Drop the item back to our salon in person, or
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Post it to:
Uptown Girl Beauty,
Colonial Buildings,
Eglinton Street,
Galway,
H91 XWH3, Ireland
Please include your name, contact number, and order number with your return so we can process it promptly.
Our friendly team is always happy to help with questions about orders, returns, or product advice.
You can reach us directly at (091) 535 355 during salon hours, or send us a message through our Contact Us page. We aim to respond to all queries within one business day.
If you notice an incorrect shipping address after placing your order, please contact us immediately at (091) 535 355 or via email.
We’ll do our very best to correct it before your order is dispatched. Once your parcel has been sent, unfortunately, we’re unable to make changes.
Always double-check your Eircode, address, and phone number at checkout to ensure your delivery arrives safely.
If you’ve changed your mind or need to adjust your order, please contact us as soon as possible.
We can make changes or cancellations before your order has been shipped. Once dispatched, your order will follow the normal returns policy outlined above.
To reach us quickly, call (091) 535 355 — our team will assist right away.
Yes! If a product you love is currently sold out, don’t worry — simply contact us at (091) 535 355 or send us a message through our website.
We often offer pre-orders for popular items and can let you know as soon as new stock arrives. We can also recommend similar products or suggest alternatives if you prefer not to wait.