Hassle-Free Returns for Your Peace of Mind
At Uptown Girl Beauty, we want you to absolutely love your purchase. Whether you’ve ordered online or picked something up in our Galway salon, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange an item — and we’ve made the process as simple and transparent as possible.
Our Returns Policy
We accept returns and exchanges on unopened items in their original packaging and condition, provided you have proof of purchase such as your order confirmation email or till receipt.
For hygiene reasons, we cannot accept returns on opened or used beauty products, including skincare, cosmetics, or makeup brushes.
Please note that gift cards are non-returnable and non-refundable — they are treated as final sale items.
If you’d like to exchange an eligible item, you can call into our salon or send it back to us by post once your return has been authorised by our team.
Return address:
Uptown Girl Beauty
Colonial Buildings
Eglinton Street
Galway
H91 XWH3, Ireland
How to Start a Return
To make a return, simply:
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Contact us by phone at (091) 535 355 or through our Contact page to confirm your eligibility.
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Package your item securely in its original condition.
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Include your name, contact number, and order number in the parcel.
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Drop it off in person or post it to our Galway salon address.
We’ll process your return or exchange as quickly as possible once we receive it.
Damaged or Incorrect Orders
If you receive the wrong product or your order arrives damaged, we sincerely apologise. Please get in touch immediately so we can make it right.
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Call us on (091) 535 355 or email us with your order number.
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Include photos of the issue and any delivery details from An Post.
We’ll arrange a replacement or refund and cover return postage if applicable.
Changing or Cancelling an Order
If you realise you’ve made an error after submitting your order — such as the wrong product, quantity, or address — please contact us straight away. We can usually update or cancel your order before it ships. Once dispatched, our standard returns process applies.
Pre-Orders & Out-of-Stock Items
If your favourite item is sold out, don’t worry! We regularly offer pre-orders on popular beauty products. Contact our team to find out availability or restock dates.
Gift Cards & Vouchers
Uptown Girl Beauty gift cards make the perfect present — they can be used online or in-salon and do not expire. However, gift cards and e-gift vouchers cannot be returned, refunded, or exchanged for cash. Please treat them as a final sale item.
Your Confidence Guaranteed
We believe in being honest, transparent, and customer-focused. Every order placed with Uptown Girl Beauty is handled with care, and we’re always here to help with questions about returns, exchanges, or product advice.
Contact us:
📞 (091) 535 355
📍 Uptown Girl Beauty, Colonial Buildings, Eglinton St, Galway